We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, you must have the receipt or proof of purchase, and you must be in any of the conditions below:
1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. The product is lost and the delivery status is not as "delivered".
3. The product is defective or damaged at the moment when it is received.
4. The tracking number of the product is invalid to check the delivery status.
We don't resend or refund when:
1. The parcel is not delivered due to the wrong address or phone number given in the orders.
2. The parcel is not delivered due to the local post office fails to contact the recipient.
To start a return, you can contact us at hello@expertriders.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please, notice items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@expertriders.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellation
All orders can be cancelled before they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours after the order has been placed. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
